Kone
TechnicienMaintenancePortesAutomatiquesH/F
“Technicien Maintenance Portes Automatiques H/F at Kone. Customer relationship management. Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)”
What You'll Achieve.
Customer satisfaction through quality of service; accuracy of e-Optimum and Customer Notification; maintaining excellent relationships with the customers, the contact person and end-users; equipment safety and performance; end-users and the site safety; safe working environment; safe working practices; execution of the service visits respecting the schedule and time limit, the quality standards, the time allocation and the processes
Industry & Context.
identifying site risk; take immediate action on site in case of high risk identification; identifying “unplanned” service repairs based on the equipment needs
What You'll Do.
Customer relationship management
Responsible for customer satisfaction through quality of service and through regular
and precise on-site communication (callout ETA
Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
Accountable for maintaining excellent relationships with the customers
the contact person and end-users presents on site
by applying the Ambassador attitude.
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk
and communicate them to his supervisor
Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
Accountable for identifying “unplanned” service repairs based on the equipment needs
contacting the on-site contact person
get his approval if not covered by the contract
Accountable for the end-users and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
Accountable for the execution of the service visits (planned maintenance
callouts and service repairs) respecting the schedule and time limit (callout)
the quality standards
the time allocation and the processes
Responsible for effectively planning his workload
in conjunction with the service supervisor
Accountable for raising sales lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting time sheets based on the execution
Responsible for managing his proximity stock (shelving
identifying the spare need
requesting the spare to his supervisor.
Responsible for keeping the service tooling
maintained and in good condition
Contributes to the ongoing improvement of the products
the methods and the safety by feedback to the PCM organisation and his supervisor
Leadership / People management
Responsible for regular update of his supervisor on all relevant information
Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
May be required to give training/coaching to persons nominated by the supervisor
How You'll Work.
Communication Scope
regular, proactive, and precise on-site communication
Applying for this Technicien Maintenance Portes Automatiques H/F role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Kone?
Real rants from real employees. Read before you apply.