Kone
TechnicienMaintenanceAscenseursH/F
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technicien Maintenance Ascenseurs H/F at Kone. Skills: Customer relationship management, Service operations, Equipment maintenance. Manage customer relationships. Ensure customer satisfaction”
What You'll Achieve.
Ensure accuracy of e-Optimum; Ensure accuracy of Customer Notification
Industry & Context.
Identify site risk; Identify unplanned service repairs
What They're Looking For.
Must Have
Customer relationship management, Accurate back reporting, Equipment safety and performance, Site environment management, Site risk identification, Unplanned service repairs identification, End-users and site safety, Safe working environment, Safe working practices, Operations according to instructions, Execution of service visits, Planning workload, Raising sales leads, Submitting time sheets, Managing proximity stock, Requesting spare parts, Keeping service tooling safe, Keeping van safe, Keeping instruments safe, Feedback to PCM organisation, Update supervisor on information, Familiar with lift technology, Familiar with associated technology
Nice to Have
Give training/coaching
What You'll Do.
Manage customer relationships
Ensure customer satisfaction
Provide on-site communication
Report work performed accurately
Ensure accuracy of e-Optimum
Ensure accuracy of Customer Notification
Maintain excellent customer relationships
Apply Ambassador attitude
Maintain equipment safety
Maintain equipment performance
Manage site environment during service
Communicate site risks to supervisor
Take immediate action on high risk
Apply escalation procedure
Identify unplanned service repairs
Get approval for repairs
Perform unplanned repairs
Ensure end-user safety
Ensure safe working environment
Carry out operations according to instructions
Execute service visits
Respect schedule and time limit
Respect quality standards
Respect time allocation
Plan workload effectively
Raise sales leads to supervisor
Report work done precisely
Manage proximity stock
Identify spare parts needs
Request spare parts from supervisor
Keep service tooling safe
Keep instruments safe
Provide feedback for improvement
Update supervisor on relevant information
Attend proposed training
How You'll Work.
Team & Collaboration
Update supervisor; Feedback to PCM organisation
Communication Scope
On-site communication
Full Job Description
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. • Accountable for equipment safety and performance • Accountable for managing the site environment during service operations • Accountable for identifying site risk, and communicate them to his supervisor • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them Service operations • Accountable for the end-users and the site safety • Accountable for the safe working environment • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions. • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes • Responsible for effectively planning his workload, in conjunction with the service supervisor • Accountable for raising sales lead to his supervisor • Accountable for very precise and timely back reporting of the work done according to the process • Responsible for submitting time sheets based on the execution • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor. • Re
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