Kone
TechnicienMaintenanceAscenseursH/F
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technicien Maintenance Ascenseurs H/F at Kone. Skills: Customer relationship management, Service operations execution, Equipment safety and performance. Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication. Responsible for accurate and real time back reporting of work performed”
What You'll Achieve.
Customer satisfaction; Accuracy of e-Optimum and Customer Notification; Equipment safety and performance; End-users and site safety; Safe working environment; Execution of service visits respecting schedule, quality standards, time allocation and processes; Raising sales leads; Precise and timely back reporting of work done; Submission of time sheets; Management of proximity stock; Keeping service tooling, van, instruments, etc safe, maintained and in good condition; Ongoing improvement of products, methods and safety
Industry & Context.
Identifying site risk; Taking immediate action on site in case of high risk identification; Identifying “unplanned” service repairs
May be required to give training/coaching to persons nominated by the supervisor
What You'll Do.
Responsible for customer satisfaction through quality of service and through regular
and precise on-site communication
Responsible for accurate and real time back reporting of work performed
Accountable for maintaining excellent relationships with the customers
the contact person and end-users presents on site
Accountable for equipment safety and performance
Accountable for managing the site environment during service operations
Accountable for identifying site risk
and communicate them to his supervisor
Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
Accountable for identifying “unplanned” service repairs based on the equipment needs
contacting the on-site contact person
get his approval if not covered by the contract
Accountable for the end-users and the site safety
Accountable for the safe working environment
Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions
Accountable for the execution of the service visits (planned maintenance
callouts and service repairs) respecting the schedule and time limit (callout)
the quality standards
the time allocation and the processes
Responsible for effectively planning his workload
in conjunction with the service supervisor
Accountable for raising sales lead to his supervisor
Accountable for very precise and timely back reporting of the work done according to the process
Responsible for submitting time sheets based on the execution
Responsible for managing his proximity stock (shelving
identifying the spare need
requesting the spare to his supervisor
Responsible for keeping the service tooling
maintained and in good condition
Contributes to the ongoing improvement of the products
the methods and the safety by feedback to the PCM organisation and his supervisor
Responsible for regular update of his supervisor on all relevant information
Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
How You'll Work.
Team & Collaboration
Regular update of his supervisor on all relevant information; Feedback to the PCM organisation and his supervisor
Communication Scope
Regular, proactive, and precise on-site communication; Customer communication; Communication of site risks; Communication with on-site contact person
Full Job Description
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. • Accountable for equipment safety and performance • Accountable for managing the site environment during service operations • Accountable for identifying site risk, and communicate them to his supervisor • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them Service operations • Accountable for the end-users and the site safety • Accountable for the safe working environment • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions. • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes • Responsible for effectively planning his workload, in conjunction with the service supervisor • Accountable for raising sales lead to his supervisor • Accountable for very precise and timely back reporting of the work done according to the process • Responsible for submitting time sheets based on the execution • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor. • Re
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