ABACUS
FinTech
Technician,SiteServices
“Technician, Site Services at ABACUS. Skills: Technical support, Client services, Issue resolution. Provide technical support. Resolve assigned tickets”
What You'll Achieve.
Contribute to team success
Industry & Context.
Troubleshoot hardware; Troubleshoot server performance; Troubleshoot DNS; Troubleshoot DHCP; Troubleshoot TCP/IP issues; Troubleshoot ActiveSync; Troubleshoot BES; Troubleshoot mobile device technologies
Flexibility regarding duties, Flexibility regarding hours of work
What They're Looking For.
Must Have
5 years minimum experience in a relevant field, Ability to lift over 50lbs of equipment
Nice to Have
Bachelor's degree a plus, Technical certifications and training a plus, Citrix director and Citrix studio a plus
What You'll Do.
Provide technical support
Resolve assigned tickets
Answer inbound requests
Communicate with clients
Communicate with colleagues
Record work via time entries
Troubleshoot client issues
Address on-going tickets
Establish onsite relationship
Set-up client equipment
Troubleshoot client equipment
Multi-task client issues
Document technical issues
Network troubleshooting
Replace network hardware
Troubleshoot network issues
Meet performance indicators
Contribute to team goals
How You'll Work.
Team & Collaboration
Internal collaboration; External collaboration
Communication Scope
Oral communication; Written communication
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