Technician,SiteServices

Job Summary: This role is designated 100% onsite Monday - Friday with an Abacus health care client in the Atlanta area. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required. In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage Abacus's resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client's hero!! If this opportunity excites you, we want to talk to you! Responsibilities (including, but not limited to): Deliver an excellent customer experience in all interactions Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary Serve as an escalation point to mentor and coach team members Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software Work with vendor representatives to resolve software and hardware issues Install and/or upgrade Microsoft Windows Server Operating Systems Perform advanced virus, malware and ransomware mediation Provide professional quality server room cable management Responsible for creating and maintaining high quality, detailed documentation Resolve backup issues and perform restore testing Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments Work with client to harden security posture through policy and advanced technologies according to Abacus' standards and processes Communicate with client as required: Keeping them informed of incident progress, n