TechnicianI,ManagedServices

**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **JOB OBJECTIVE** This position is responsible for delivering both basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment, primarily through outbound calls. Core duties include monitoring and diagnosing alarms, performing troubleshooting via customer software, and processing service requests in line with client-specific procedures. The role also involves handling inbound calls, confirming and dispatching work orders, conducting graph analysis, and supporting alarm-related concerns across various customer tiers, including Basic, Resolution, and Smart Dispatch Food Retail customers. **_RESPONSIBILITIES AND OUTPUTS_** **MAIN DUTIES** **ALARM MANAGEMENT & SMART DISPATCH** * Responsible for the interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on service level agreements with external customers. * Communicate alarm-related information accurately through calls or emails, ensuring proper documentation and timely escalation when necessary. * Identify the correct action, whether to call or disregard/hold alarms based on alarm history and graph analy