Elk Valley Resources (EVR)
steelmaking coal mining
Technician,DesktopSupport
Neural analysis suggests this role is
optimal for Mid candidates.
“Technician, Desktop Support at Elk Valley Resources (EVR). Skills: Desktop Support, Tier 1 support, Tier 2 support, Hardware troubleshooting, Software troubleshooting, Peripheral troubleshooting, Incident management, Service request resolution. Day-to-day delivery of site support services. Providing Tier 1 and Tier 2 support for computer hardware, software, and associated peripherals”
Industry & Context.
troubleshoot; diagnose and resolve technical issues
Ability to work in a mining or heavy industrial environment, adherence to strict health, safety, and site access requirements, Valid Class 5 Driver’s License or equivalent, ability to travel between site locations as required, willingness to satisfy pre-employment requirements of a pre-employment drug screen and three professional references
What They're Looking For.
Must Have
Minimum of two (2) years of experience in Information Technology within a corporate or industrial technology environment, working knowledge of Microsoft Windows operating systems and Microsoft Office Suite®, Demonstrated ability to support, troubleshoot, and repair desktop and laptop hardware, including peripheral replacement, system upgrades, and maintenance of legacy systems commonly found in industrial environments, Extensive experience using incident management and ticketing systems such as Service Now, Solid understanding of computer hardware technologies, remote diagnostic and support tools, client/server networking, and mobile/smartphone platforms, Experience supporting internet and intranet services, including email systems, web-based applications, and modern web browsers, Ability to work in a mining or heavy industrial environment, including adherence to strict health, safety, and site access requirements, Valid Class 5 Driver’s License or equivalent
Nice to Have
supporting remote or site-based operations
What You'll Do.
Day-to-day delivery of site support services
Providing Tier 1 and Tier 2 support for computer hardware
and associated peripherals
On-site and remote technical support for desktop computers
and maintain IT equipment in office
and field environments
Support end users by resolving incidents and service requests
Documenting all activity through the IT ticketing system
Collaborate with vendor support
and infrastructure teams to diagnose and resolve technical issues
Ensure desktop and endpoint systems integrate effectively with mine systems
Coordinate with procurement and site stakeholders to source hardware and software
Assist with maintaining LAN/WAN documentation and
site telecommunications and structured cabling systems
Support and maintain local network policies
and compliance documentation
Deliver end-user training on applications
and other site IT systems
Escalate complex or safety-critical issues to appropriate IT or OT support teams
Coordinate external technical support when issues cannot be resolved on site
How You'll Work.
Team & Collaboration
Collaborate with vendor support, help desk, network operations, and infrastructure teams; Coordinate with procurement and site stakeholders
Communication Scope
communication skills; delivering training; guidance; technical assistance
Full Job Description
## Description Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous Peoples. EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada. Are you looking for a new career opportunity? Join our team. Application Deadline: June 3, 2026 What we offer: At EVR, we're dedicated to supporting our workforce on their unique career journeys. EVR recognizes our employees' skills, competencies, and performance and offers opportunities with competitive compensation and benefits. We also aim to promote employee health and wellness and provide opportunities for professional development. We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions. We also believe that our employees are the reason we are accomplishing great things and are committed to supporting them through our many different programs. About the role: Reporting to the Supervisor, End User Computing, the Desktop Support Technician is responsible for the day-to-day delivery of site support services, providing Tier 1 and Tier 2 support for computer hardware, software, and associated peripherals in a mining and industrial environment. To be successful, we are looking for someone with strong interpersonal and communication skills, along with a self-motivated and collaborative approach to your work. You are customer-focused and capable of delivering training, guidance, and technical assistance in a professional manner. Exceptional attention to detail, adaptability, and the ability to prioritize competing demands in a fast-paced, operational setting are essential. Join us in the breathtaking Elk Valley of Briti
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