Technician,CustomerandNetworkFacing

Perform field installation and service work, Troubleshoot, repair and maintenance of cable television, internet, and telephony systems, Ensure quality performance of technical services, Ensure quality of services provided to end-users meets or exceeds established industry and company performance standards, Comply with FCC requirements and protocol, Install, maintain, disconnect, and troubleshoot television, high-speed internet, telephony, and automation systems for residential and business clients, Perform preventative maintenance and repair of the HFC and FTTH networks, Read and accurately interpret system/network design maps, Install and replace HFC physical plant network components, Identify and repair upstream and downstream ingress, Complete end-of-line network testing, Regularly test all HFC network components using test equipment, Perform routine maintenance, troubleshoot, and update records of standby power supplies, Troubleshoot and repair basic distribution problems associated with RF, AC, and DC elements of the forward and reverse plant, Restore system service outages, Perform CLI rideouts and monitor and repair signal leakages, Maintain tools and equipment inventory, Accurately complete work orders in a timely manner, Maintain, secure, and stock assigned vehicle and equipment, Ensure productivity is being tracked through company applications, Work alongside Headend personnel to properly OTDR any damaged fiber, Properly assist on projects, Prepare for daily work assignments by requisitioning equipment and supplies from the warehouse and stocking the vehicle as needed, Maintain company truck and other equipment per service requirements and safety guidelines, Drive a company vehicle between office/home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies, Communicate with dispatch for assistance, status on current installs, or necessary information, Ability to work in a physically demanding environment, Ability to work in various work environments as well as uncontrolled weather-related heat and cold for extended periods of time, Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations, Travel as business needs dictate