SS&C
financial services and healthcare technology
TechnicalWriting&ResearchAnalystIntern
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Writing & Research Analyst Intern at SS&C. Skills: Technical Writing, Research, Documentation, Troubleshooting. creating, updating and centralizing key documents such as user guides, SOPs (standard operating procedures) and technical specifications. Create and maintain technical documentation, user guides, and SOPs for internal and external audiences”
Industry & Context.
critical thinking and problem-solving skills; ability to analyze issues from multiple angles; Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists; Proven interpersonal, analytical, and creative problem-solving skills; analytical skills to identify system and business impacts
We are unable to consider individuals who will eventually need sponsorship to remain employed in the US.
What They're Looking For.
Must Have
Excellent written communication skills, critical thinking and problem-solving skills, Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists, Proven interpersonal, analytical, and creative problem-solving skills, Candidate should be a self-motivated, independent, detail-oriented, responsible team-player, exhibit exceptional relationship management skills, Through at least Sophomore year working toward a Bachelors degree in Computer Science, Information Technology, or Finance, Ability to work proactively, both independently and in small groups, Some comfort level with navigating through various technology systems to troubleshoot and research software requests, analytical skills to identify system and business impacts, Quick learner with experience working in fast-paced environments, ability to multi-task
Nice to Have
Finance (preferred)
What You'll Do.
updating and centralizing key documents such as user guides
SOPs (standard operating procedures) and technical specifications
Create and maintain technical documentation
and SOPs for internal and external audiences
Proofread and review documents for accuracy
and consistency with company standards
Document product functionality and troubleshooting procedures
Assist with troubleshooting and triaging client-reported issues
Provide ongoing support and troubleshooting for implemented systems
identifying and documenting issues promptly
assist in analyzing application defects and documenting findings
How You'll Work.
Team & Collaboration
collaborating with cross-functional teams; work in small groups
Communication Scope
Excellent written communication skills; ability to convey technical concepts clearly and effectively
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments. SS&C Black Diamond Trust seeks a Technical Writing & Research Analyst Intern to join its Client Services team This role will focus on creating, updating and centralizing key documents such as user guides, SOPs (standard operating procedures) and technical specifications. The ideal candidate thrives in a fast-paced environment, possesses excellent attention to detail, and excels at collaborating with cross-functional teams. You may also be asked to assist in analyzing application defects and documenting findings. This position requires 25–30 hours per week during standard business hours. **_How you will make an impact:_** * Create and maintain technical documentation, user guides, and SOPs for internal and external audiences * Proofread and review documents for accuracy, clarity, grammar, and consistency with company standards * Document product functionality and troubleshooting procedures * Assist with troubleshooting and triaging client-reported issues * Provide ongoing support and troubleshooting for implemented systems, identifying and documenting issues promptly * Some comfort level with navigating through various technology systems to troubleshoot and resea
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