TechnicalWriterLead

**Job Description** As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? **About The Team:** The Electronic Benefits Transfer (EBT) Technical Documentation and Training team is part of FIS Government Solutions. We are a distributed team (US and India) with a mission to deliver quality materials on time for our state clients and internal stakeholders. **About The Role:** Lead the strategy, development and governance of client-facing technical documentation for FIS Government Solutions. You will independently own deliverables, define standards, drive cross-functional reviews, and mentor writers to deliver accurate, compliant and user-centered content (e.g., system design documents, application user manuals, and report/interface specifications). Success in this role requires tenacity in pursuing answers, a probing curiosity to learn product behavior and business context, and the judgment to turn ambiguity into clear documentation decisions. **What You Will Be Doing:** * Support a small team of writers who produce a complete documentation set for multiple state clients and applications; evaluate work and assign tasks * Determine documentation updates by reviewing requirements/design inputs and confirming scope with product, development, test, and project management teams * Produce clear client-facing deliverables, including system documents, user manuals, report/interface specifications, job aids and training/communications artifacts * Lead and facilitate review meetings with state clients and internal subject matter experts; drive timely feedback and incorporate revisions to maintain accuracy * Mentor and coach writers; provide editorial feedback, quality checks and guidance on tools and processes * Manage docume