Company
Technology
TechnicalWriter
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Writer. Skills: Technical documentation, Content management, AI tools. Own and manage technical documentation. Plan documentation for product releases”
What You'll Achieve.
Improve usability; Improve end-user experience; Improve documentation quality; Improve documentation processes; Improve documentation tools; Improve efficiency; Improve consistency; Improve content quality
Industry & Context.
Process optimization; Continuous improvement
What They're Looking For.
Must Have
5+ years of experience in technical writing, 7+ years of equivalent professional experience, Producing technical documentation for software or hardware products, Proficiency in DITA XML authoring, Structured content workflows, Experience with component content management systems, Familiarity with Jira, Familiarity with Confluence, Ability to create HTML-first, customer-facing documentation, Communication skills, Stakeholder management skills, Experience using AI tools, Modern documentation technologies
Nice to Have
Exposure to Git-based version control, Adobe Creative Suite exposure
What You'll Do.
Own and manage technical documentation
Plan documentation for product releases
Write documentation for new features
Publish documentation
Ensure accuracy of documentation
Create customer-friendly content
Improve end-user experience
Maintain documentation workflows
Improve documentation quality
Improve documentation processes
Improve documentation tools
Align documentation strategy
Leverage automation tools
Ensure documentation remains up to date
Align documentation with product releases
Align documentation with customer needs
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; UX teams; Training teams; Support teams; Marketing teams; Cross-functional discussions
Communication Scope
Stakeholder management; Build consensus
Full Job Description
## Accountabilities Own and manage end-to-end technical documentation for assigned software and hardware product portfolios. Plan, write, and publish clear, user-focused documentation for product releases and new feature introductions. Collaborate with cross-functional teams including Engineering, UX, Training, Support, and Marketing to gather requirements and ensure accuracy. Create HTML-first, customer-friendly content designed to improve usability and end-user experience. Maintain and improve documentation workflows using structured authoring tools and content management systems. Identify opportunities to enhance documentation quality, processes, and tools through continuous improvement initiatives. Participate in cross-functional discussions to build consensus and align documentation strategy with business needs. Leverage AI and automation tools to improve efficiency, consistency, and content quality. Ensure documentation remains up to date and aligned with evolving product releases and customer needs. Requirements: Bachelor’s degree with 5+ years of experience in technical writing, or 7+ years of equivalent professional experience. Strong experience producing technical documentation for software or hardware products. Proficiency in DITA XML authoring and structured content workflows. Experience with component content management systems such as Heretto CCMS or similar tools. Familiarity with tools like Jira and Confluence for collaboration and documentation tracking. Ability to create HTML-first, customer-facing documentation experiences. Strong communication and stakeholder management skills, with the ability to build consensus across teams. Experience using AI tools and modern documentation technologies to improve productivity. Exposure to Git-based version control and Adobe Creative Suite is an asset. Strong analytical mindset with a focus on process optimization and continuous improvement. Benefits: Competitive salary range of approximately CAD 75,000 – 85,0
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