TechnicalWriter

Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams. The writer performs the following tasks: Takes long-term responsibility for a specific, significant subject area. Attends development project meetings and conveys status to other content creators. Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis. Researches technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them. Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials. Works with stakeholders and mentors to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively. Becomes generally knowledgeable about InterSystems products and develops secondary areas of expertise. Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them. Essential Qualifications Demonstrated effectiveness in using a variety of computer systems and software Excellent writing ability Superior interpersonal communication skills Basic grasp of technical terminology and concepts Willingness and interest in developing autonomy and self-direction in the workplace Willingness to learn new concepts and about new technologies Desirable Qualifications Previous experience with any of the following areas is a plus: Technical writing or similar activities Database administration and management Cloud-based computing including microservices architecture, Kubernetes, and S