Amazon.com Services LLC
Operations
TechnicalTrainingSpecialist,CentralLearningSolutions(CLS)ContentTeam
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optimal for Mid+ candidates.
“Technical Training Specialist, Central Learning Solutions (CLS) Content Team at Amazon.com Services LLC. Skills: Technical training, Content development, Instructional design. Build learning content. Update learning content”
What You'll Achieve.
Deliver high-quality learning at scale; Support 2026 CLS strategy; Reduce duplication across 8,000+ trainings; Drive development from design through deployment; Reduce total cost of ownership
Industry & Context.
Troubleshooting technical systems; Debugging technical systems
Travel up to 15%
What They're Looking For.
Must Have
2+ years of designing and developing IT or technical training materials, Experience designing and developing IT or technical training materials, Experience using eLearning development tools, Experience with adult learning instructional design methods, Experience using content publishing tools
Nice to Have
Master's degree in graphic design, Master's degree in industrial design, Master's degree in digital communications design, Master's degree in visual arts, Master's degree in mass communications, Master's degree in art, 5+ years of creative role understanding consumer trends, Experience producing executive-level written materials, Presenting to executive audiences, Experience troubleshooting technical systems, Experience in software development
What You'll Do.
Build learning content
Update learning content
Maintain learning content
Develop reusable content components
Maintain reusable content components
Collaborate with stakeholders
Collaborate with product managers
Collaborate with pillar leads
Translate learning requirements
Reduce design cycle time
Coordinate with Technology teams
Coordinate with Data Science teams
Advise business-line learning teams
Advise external vendors
Conduct content audits
Identify duplication opportunities
Identify standardization gaps
Identify opportunities for shared learning objects
Review content workstreams
Identify reuse opportunities
Identify standardization opportunities
Build training modules
Update training modules
Refine instructional flow
Develop assessment items
Align on business profiles
Update reusable components
Ensure instructional logic aligns
Evaluate instructional decisions
Conduct quality reviews
Work on content storage requirements
Work on content versioning requirements
Document recommendations
Coordinate on governance priorities
How You'll Work.
Team & Collaboration
Instructional designers; Visual Design Standards teams; Professional Learning Systems; Business-line learning teams; Product managers; CLS pillar leads; Operations teams; Technology teams; Data Science teams; Content standards team; CLS Operations teams; Professional Learning Solutions teams; Senior Program Managers
Communication Scope
Executive presentations; Technical documentation
Process & Methodology
Program management
Full Job Description
The Central Learning Solutions (CLS) Content Design Standards team is seeking a Technical Training Specialist to build, update, and maintain learning content across North America Operations business lines. Working within established CLS design standards and modular content frameworks, you will develop reusable learning components, apply consistent instructional patterns, and ensure content is scalable and efficient across multiple business lines. You will partner closely with instructional designers, Visual Design Standards teams, Professional Learning Systems, and business-line learning teams to embed modular logic, reusable components, and consistent instructional patterns across all learning products. This role requires hands-on content development expertise, stakeholder management skills, and cross-functional communication to help NA Ops deliver high-quality learning at scale. You will directly support the 2026 CLS strategy for content standardization, modality optimization, template parity, cost efficiency, and content reuse. Key job responsibilities - Build, update, and maintain learning content across multiple business lines, including new course development, content refreshes, and iterative improvements based on performance data and stakeholder feedback. - Develop and maintain reusable content components, including microlearning objects, assessments, test-out logic, and learning pathways, that enable efficient content delivery and reduce duplication across 8,000+ trainings. - Collaborate with stakeholders, product managers, and CLS pillar leads (Operations, Technology, Technical Training) to translate learning requirements into scalable technical solutions and drive development from design through successful deployment. - Build mechanisms that reduce design cycle time through reusable content blocks, standardized learning objects, automation-friendly instructional patterns, and AI-enabled governance workflows. - Coordinate with Technology and Data Science te
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