TechnicalTrainer(Clark)

**Work Setup: **Onsite (Clark, Pampanga) **Shift:** Shifting Schedules **General Responsibilities: ** **1. Training Needs Analysis:** * Ability to identify training needs accurately. * Ability to extend follow- up support on the floor to sustain learning and improve performance. **2\. Curriculum and Course Design:** * Demonstrates end to end understanding of course design methodologies. **3\. Content Development:** * Demonstrates end to end understanding of content development and maintains appropriate methodology. **4\. Course Delivery:** * Possesses effective delivery/training techniques and methods. **5\. Research Methodology:** * Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. **6\. Partnering:** * Ability to work closely with various functions and stakeholders * Ability to work closely with client teams – effective cross-cultural communication **7\. People Management:** * Building and leading cross-cultural teams * Conflict management **8\. Planning, Organizing and Administrative Skills:** * Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report, Scheduling, CS Domain, Reports, Coordination with TIG/Facilities * Ability to schedule trainings while optimizing the resources available * Ensures training plan and delivery is executed in a timely manner * Able to increase efficiencies within processes and the team **Required Skills:** **1\. Tech Domain: ** * Training experience in effective communication, customer service, technical support, and culture 2.**Technology Functional Knowledge:** * Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively **3\. High Impact Communication: ** * Excellent oral and written communication skills * Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service – Lead by Example ** 4\. Analytical Ability: ** * Examines data from mu