Company
Point-of-care diagnostics
TechnicalSupportTrainingLead(APAC)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Training Lead (APAC). Coordinate and execute day-to-day operations of a Complaint Intake/Technical services team. Create and deliver training on ARDx products”
What You'll Achieve.
Ensure no unanticipated late completion; Maximise customer satisfaction; Maintaining regulatory compliance
Industry & Context.
analytical skills; good business judgment
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
What They're Looking For.
Must Have
Third level qualification in medical/science/engineering discipline, Training experience within the medical device industry and/or a clinical setting, Demonstrated success in managing training deployment using Multimodal Learning Strategies, analytical skills, excellent attention to detail, good business judgment, Excellent interpersonal skills with an ability to achieve results through influencing others and maintaining links with other departments, Self-starter who possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations with shifting priorities, Effective communicator, both articulate & verbally presentable, Communicate technical knowledge to colleagues as necessary, record of developing and implementing procedures within a compliance framework, Ability to effectively convey the subject matter to ensure comprehension to all audiences
What You'll Do.
Coordinate and execute day-to-day operations of a Complaint Intake/Technical services team
Create and deliver training on ARDx products
Deliver training on Complaint Handling processes and tools
Promote efficiency and enhance customer experience by developing personnel skills
Ensure METRO / LERN training on-time completion
Perform Quality Monitoring
Engage in Continuous Improvement Activities
Provide Coaching and Feedback
Implement the 4 phases of Training: new Hire Onboarding; Ongoing Remediation
effective & efficient communication
Develop and maintain training offerings
Deliver training on ARDx products and underlying technology
Deliver training on ARDx complaint handling processes
Interface with Business Analyst and IT to prepare and deliver training on complaint handling applications
Responsible for the record keeping of all TS induction programs and ongoing training
Write procedures and other Documentation needed for training management
Perform all job duties in accordance with relevant policies
Partner with QA/RA function to ensure adherence to Quality Management System
How You'll Work.
Team & Collaboration
Maintain links with other departments; Interface with Business Analyst and IT; Partner with the QA/RA function
Communication Scope
Effective communicator; articulate & verbally presentable; Communicate technical knowledge to colleagues; Ability to effectively convey the subject matter to ensure comprehension to all audiences
Full Job Description
## **JOB DESCRIPTION:** Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. The Technical Support Training Lead is responsible for coordinating and executing day-to-day operations of a Complaint Intake/Technical services team that supports different markets in relation to technical complaint handling and resolution. The Technical Support Training Lead will be responsible for creating and delivering training on ARDx products, Complaint Handling processes and tools and other knowledge areas, as required, to the Technical Services teams and other ARDx personnel engaged in the complaint handling process. Including promoting efficiency and enhancing our customer experience by developing the skills of personnel. ## Essential Duties and Responsibilities: * Accountable for METRO / LERN training on-time completion and escalation process to ensure no unanticipated late completion * Quality Monitoring * Continuous Improvement Activities * Coaching and Feedback * Responsible for implementing the 4 phases of Training: new Hire Training; Onboarding; Hypercare; Ongoing Training; Remediation * Responsible to ensure clear, effective & efficient communication by listening, speaking, observing and empathizing as required to meet business needs. * Develop and maintain training offerings to ensure that necessary skillset is maintained within Technical Services teams. * Support SMES Develop and deliver training on ARDx products and the underlying technology to facilitate effective troubleshooting. * Deliver training on ARDx complaint handling processes to maximise customer satisfaction while maintaining regulatory compliance. * Interface with Business Analyst and IT to prepare and deliver training on complaint handling applications (i.e. development of CBTs). * Responsible fo
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