TechnicalSupportTeamLead

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** Our customer support ecosystem operates with an unwavering customer focus to support the individuals, businesses, and public safety agencies that depend on our technology. We build and connect technologies to help protect people, property, and places. By maintaining deep technical knowledge across our evolving product lines, our team plays an essential role in "Solving for safer". ## Job Description As a Technical Support Team Lead, you will work in a people-first culture designed to elevate both team performance and the overall customer experience. You will oversee resource utilization, phone coverage, and team productivity while driving a collaborative environment built on technical excellence. In this role, you will lead a highly technical team, empowering individuals to pursue their passion and potential while delivering on our operational metrics. **Key Responsibilities:** **Team Leadership & Development** * Lead all aspects of the employee lifecycle, including hiring, onboarding, and ongoing performance management, while fostering an inclusive environment * Conduct regular 1:1s, huddles, and side-by-side coaching sessions to identify skills gaps and implement tailored training plans * Support Employee Experience initiatives by recognizing team successes and driving high performance **Operational Excellence** * Oversee daily service levels, phone coverage, and case management tracking to consistently meet SLAs and KPIs * Analyze c