TechnicalSupportSupervisor

Location Details: Bulgaria Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. What you'll get to do... We’re looking for an experienced Supervisor to join our Investors & Enterprise Operations - Services & Care organization. In this role, you'll lead a team of support professionals, driving performance, coaching and development, and ensuring operational excellence across daily workflows. You’ll play a key part in maintaining a high-quality customer experience while supporting team members in their growth and development. As a Supervisor, you’ll balance people leadership and operational execution. You’ll use data to guide decisions, collaborate cross-functionally, and help your team align to broader organizational goals. Conduct regular 1:1s, provide actionable feedback, and support career development Manage performance, including documentation and formal performance actions when necessary Ensure team members understand expectations and deliver high-quality work aligned with GoDaddy values Oversee day-to-day workflows including queue health, scheduling, escalations, and coverage Monitor KPIs such as CSAT, QA, productivity, and SLA adherence, adjusting team priorities as needed Lead team meetings and maintain a transparent communication cadence Identify and address morale or well-being concerns early, escalating when appropriate Foster a culture of continuous improvement, accountability, and psychological safety Use data, dashboards, and reporting tools to identify trends and performance gaps Conduct root cause analysis and implement corrective actions to improve quality and efficiency Collaborate with cross-functional partners