Fonoa
tax technology
TechnicalSupportSpecialist(USTimezoneSupport)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist (US Timezone Support) at Fonoa. Skills: Technical support, Customer assistance, Issue resolution. Troubleshoot technical issues. Assist customers with requests”
What You'll Achieve.
Seamless support experience; Swiftly resolving issues; Achieve targets for response times; Achieve targets for customer satisfaction; Achieve targets for customer effort
Industry & Context.
Problem solving; Analytical skills
US Timezone Support, Evening shift role, Working hours between 5:00 pm - 1:00 am CET
What They're Looking For.
Must Have
Proficient in written and spoken English, Excel in verbal and written communication, Sense of ownership, Demonstrated experience in customer support and relationship management in technical areas, Customer advocate, Problem solver with analytical skills, Experience with ticket management systems, Thrive in a fast-paced, global, and dynamic working environment, Familiar with APIs, Familiar with JSON, Familiar with HTTP error handling, Familiar with root cause analysis
Nice to Have
Cloud technologies experience, ERP experience, Experience with tax technology, Experience with financial products and services
What You'll Do.
Troubleshoot technical issues
Assist customers with requests
Escalate complex problems
Handle customer complaints
Guide customers through platform
Capture client feedback
Contribute to knowledge base
Achieve targets for issue resolution
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams; Involve relevant teams in resolution; Provide input to internal teams
Communication Scope
Written English; Spoken English; Verbal communication; Written communication
Full Job Description
Company Description At Fonoa, we are transforming how digital-first companies stay tax-compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance, and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com http://Booking.com, Squarespace, and Rappi to expand their international offerings more quickly and stay tax-compliant. Role description: As a Technical Support Specialist at Fonoa, you'll be the go-to support for our clients, addressing their daily challenges and providing expert assistance on technical questions. Your role is crucial in ensuring our customers have a seamless support experience by swiftly resolving issues. You'll be developing investigation and troubleshooting techniques to identify and address any failures quickly. Building close, trusting relationships with our customers is at the heart of what you do. You'll guide them through our products, keep them informed about new features, and serve as their voice within Fonoa. You will collaborate with cross-functional teams to ensure a smooth and integrated experience for our clients. What you will do: - Troubleshoot daily technical issues and involve relevant teams in resolution - Assist customers with ongoing requests and technical questions - Escalate complex problems to the appropriate department or team for further investigation - Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution - Guide customers through the use of our digital platform and features - Capture client feedback, insights, and development requests to provide input to internal teams for product improvements - Contribute to creating and maintaining a comprehensive knowledg
Applying for this Technical Support Specialist (US Timezone Support) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Fonoa?
Real rants from real employees. Read before you apply.