Gruve
software services
TechnicalSupportSpecialist–UnitySoftwareOnboarding
“Technical Support Specialist – Unity Software Onboarding at Gruve. Skills: Unity Software Products, technical support, customer onboarding. Assess Unity software compatibility. Communicate technical requirements”
What You'll Achieve.
ensure successful onboarding; optimal software utilization; deliver exceptional customer support; optimize workflows; optimize performance
Industry & Context.
troubleshoot product issues
Shift needed - 6am PST – 3pm PST
What They're Looking For.
Must Have
Bachelor’s degree in IT, computer science, or a related technical field, OR an Associate’s degree in a related field., 2+ years’ preferred experience work experience in a Customer Support (computer, customer service or technical services) environment., Organization and project time management skills., Ability to clearly communicate technical knowledge to troubleshoot product issues.
Nice to Have
verbal and written communication skills., Proficient computer literacy, technical aptitude, and familiarity with IT systems relevant to laboratory environments., Ability to review and analyze data files, ensuring accurate integration and connectivity with instruments, and middleware., Comprehensive understanding of operating systems, permissions, networks, SQL, connectivity, and data analysis., Ability to collaborate and communicate with diverse teams, including IT and laboratory staff.
What You'll Do.
Assess Unity software compatibility
Communicate technical requirements
Demonstrate in-depth expertise
Provide technical guidance
Facilitate Unity project onboarding
Install Unity software products
Streamline lab workflows
Configure and map software features
Adhere to standard work
Verify successful data transmission
How You'll Work.
Team & Collaboration
collaborate with various stakeholders; partnering with customers; collaborate and communicate with diverse teams
Communication Scope
communicate effectively; communicate technical knowledge; verbal and written communication skills; communicate with diverse teams
Process & Methodology
project time management skills
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