Gruve
software services
TechnicalSupportSpecialist–UnitySoftwareOnboarding
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“Technical Support Specialist – Unity Software Onboarding at Gruve. Skills: Unity Software Products, technical support, customer onboarding. Assess Unity software compatibility. Communicate technical requirements”
What You'll Achieve.
ensure successful onboarding; optimal software utilization; deliver exceptional customer support; optimize workflows; optimize performance
Industry & Context.
troubleshoot product issues
Shift needed - 6am PST – 3pm PST
What They're Looking For.
Must Have
Bachelor’s degree in IT, computer science, or a related technical field, OR an Associate’s degree in a related field., 2+ years’ preferred experience work experience in a Customer Support (computer, customer service or technical services) environment., Organization and project time management skills., Ability to clearly communicate technical knowledge to troubleshoot product issues.
Nice to Have
verbal and written communication skills., Proficient computer literacy, technical aptitude, and familiarity with IT systems relevant to laboratory environments., Ability to review and analyze data files, ensuring accurate integration and connectivity with instruments, and middleware., Comprehensive understanding of operating systems, permissions, networks, SQL, connectivity, and data analysis., Ability to collaborate and communicate with diverse teams, including IT and laboratory staff.
What You'll Do.
Assess Unity software compatibility
Communicate technical requirements
Demonstrate in-depth expertise
Provide technical guidance
Facilitate Unity project onboarding
Install Unity software products
Streamline lab workflows
Configure and map software features
Adhere to standard work
Verify successful data transmission
How You'll Work.
Team & Collaboration
collaborate with various stakeholders; partnering with customers; collaborate and communicate with diverse teams
Communication Scope
communicate effectively; communicate technical knowledge; verbal and written communication skills; communicate with diverse teams
Process & Methodology
project time management skills
Full Job Description
About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. Position Summary The Technical Support Specialist for Unity Onboarding is responsible for evaluating software compatibility, providing expert consultation, and supporting installation and integration of Unity Software products within customer laboratory environments. This role requires a high level of technical expertise and the ability to communicate effectively with both IT and laboratory personnel to ensure successful onboarding and optimal software utilization. The specialist will collaborate with various stakeholders to optimize workflows and deliver exceptional customer support. Key Responsibilities Assess requested Unity software compatibility with customers' intended use and their laboratory IT infrastructure. Communicate technical requirements and solutions effectively with both IT and lab personnel. Demonstrate in-depth expertise in Unity Software Products, including knowledge of version differences and specific requirements. Provide technical guidance on operating system requirements, permissions and access needs, network and integration requirements, SQL requirements, connectivity solutions, and data file review and analysis. Facilitate Unity project onboarding across multiple departments and sites within customer organizations. Apply IT expertise related to Unity software, including operating systems, SQL, network hardware, virtual environments, and communication protocols (TCP/IP, RS232), as well as data formats (HL7, ASTM). Install Unity software products, levera
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