RingCentral
TechnicalSupportSpecialistTier1(French&English)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist Tier 1 (French & English) at RingCentral. Skills: Technical support, Customer service. Provide technical support. Diagnose and resolve issues”
What You'll Achieve.
Maintain customer satisfaction; Exceed satisfaction targets; Increase retention
Industry & Context.
Diagnose; Troubleshoot
On-site presence 4 days a week
What They're Looking For.
Must Have
High School Graduate, Excellent English communication skills, C1/C2 level of French
Nice to Have
Customer service orientation
What You'll Do.
Provide technical support
Diagnose and resolve issues
Apply expert knowledge
Answer technical questions
Answer billing questions
Follow up with customers
Respond to escalations
Manage customer expectations
Escalate to various teams
Achieve service level agreements
Remain current on defects
Help develop help articles
How You'll Work.
Team & Collaboration
Team-oriented environment
Communication Scope
English communication
Full Job Description
Say hello to opportunities. It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. In this role you will provide top-notch technical support for RingCentral's various software and applications to ensure smooth operations and happy enterprise customers. Utilize expertise in RingCentral services and VOIP tech to swiftly diagnose and resolve issues while keeping customer satisfaction a priority. _This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork._ **This is where you and your skills come in.** * The Technical Support Specialist is the first point of contact for Ringcentral’s end customers and/or business-to-business customers with technical issues related to all Ringcentral’s products, such as RingEX, RingCX, Ringcentral Events, Ringcentral Video, NICE Incontact, and many others. * Provide tech-to-tech support to all Ringcentral Partners’ and Wholesalers’ internal technical support teams in the EMEA and North American regions (e.g. Vodafone, Atos, Unify, Mitel, etc.) * Handle customer queries through phone calls and web cases (email) * Diagnose and troubleshoot through various tools and strive for first-call resolution to maintain a stable customer satisfaction and service. * Apply expert knowledge of RingCentral services and VOIP technology. * Answer complex technical questions about phones, online VOIP applications, complex phone trees, events and video applications, and offer workarounds for customer products and networks. * Answer basic billing questions or questions relat
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