TechnicalSupportSpecialist

**Responsibilities** * Responsible in resolving technical issues and providing support to stakeholders * Support the launches of products and features, working with both business op and engineering to gather requirements, configurations setup and testing for related products. * Responsible for helping to improve reliability, stability and scalability challenges with other engineering teams. * Resolve technical issues that cannot be resolved through normal operations and maintenance procedures. * Support the launches of products and features, working with both business op and engineering to gather requirements, configurations. * Provide leadership on incident calls in order to drive issue resolution and limit impact to the user. * Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements. * 24/7 weekly rotating shifts (morning/evening/night) with two consecutive days off. * Support the development and delivery of training programs and support documentation to other departments on new operation, maintenance, and troubleshooting procedures. * Provide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble free application changes. * Provide expert on-site and remote support during major software upgrades. **Requirements** * Must have at least 2 years experience related to support or operations (24x7 shift). * Must have been involved in supporting product / system / application launches and understanding high level SDLC. * Must have a strong understanding of support flows and procedures. * Must be familiar with working via online tools like Jira, Slack, Google Workspace, Web based email, etc. * Must know how to debug basic mobile hardware and software issues. * Must be fluent in both English and Malay. * Knowledge of customer service principles and practices. * Must be able to work independently and remotely. * Mus