Onapsis
Enterprise Application Security
TechnicalSupportSpecialist-Level2-NightShift
Neural analysis suggests this role is
optimal for Mid candidates.
“Technical Support Specialist - Level 2 - Night Shift at Onapsis. Skills: Technical Support, Troubleshooting, SAP, Log Analysis. Investigate advanced product issues. Resolve advanced product issues”
What You'll Achieve.
Drive timely, high-quality solutions; Ensure timely communication; Adherence to SLAs
Industry & Context.
Analytical skills; Problem-solving
Night shift work (18:00 to 02:30 AM), Commutable to Bucharest, Participate in on-call rotations
What They're Looking For.
Must Have
2–4 years of experience in technical support, system administration, or application troubleshooting, understanding of operating systems (Linux/Windows), networking fundamentals, application security concepts, Experience working with SAP Basis, databases, or system integrations, Proficiency with log analysis, scripting, diagnostic tools, Familiarity with ticketing and escalation systems, Excellent analytical skills, communication skills, customer-facing skills
Nice to Have
Experience with cloud environments (AWS, Azure, GCP), Exposure to cybersecurity tools, vulnerability management, compliance frameworks, Working knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components, Understanding of ITIL or ITSM frameworks, Prior experience mentoring or training junior technical staff
What You'll Do.
Investigate advanced product issues
Resolve advanced product issues
Perform in-depth troubleshooting
Reproduce product issues
Isolate product issues
Analyze system configuration
Analyze networking dependencies
Analyze integration dependencies
Provide technical guidance
Validate software defects
Document software defects
Document feature requests
Maintain ownership of escalated cases
Ensure timely communication
Contribute to knowledge base
Document troubleshooting steps
Document known issues
Assist with internal training
Mentor Level team members
How You'll Work.
Team & Collaboration
Collaborate with Engineering; Collaborate with Product Management; Collaborate with Security Research teams; Collaborate with Level team members
Communication Scope
Translate technical details into clear actions
Process & Methodology
Manage multiple complex cases
Full Job Description
About the job Onapsis protects the world’s most critical business applications. Over 20% of the Fortune 100 rely on us to keep their enterprise applications secure, compliant, and available. We’re seeking a skilled Technical Support Specialist III - Level 2 to serve as a key technical resource within the Onapsis Support organization. In this role, you will own the investigation and resolution of advanced product issues across SAP, Onapsis platform modules, and customer IT environments. You’ll collaborate closely with Engineering, Product Management, and Security Research teams to drive timely, high-quality solutions for our enterprise customers. This role requires working during night, from 18:00 to 02:30 AM. What you will be doing, your legacy: Serve as the primary technical contact for complex customer issues escalated from Level I Support. Perform in-depth troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules. Reproduce and isolate product issues in lab environments to confirm product behavior and determine root cause. Analyze system configuration, networking, and integration dependencies within customer SAP and IT ecosystems. Provide technical guidance to customers on product configuration, deployment, and best practices. Collaborate with Engineering and Product teams to validate and document software defects and feature requests in Jira. Maintain ownership of escalated cases through resolution, ensuring timely communication and adherence to SLAs. Contribute to the internal knowledge base, documenting advanced troubleshooting steps and known issues. Assist with internal training and mentoring of Level I team members on product troubleshooting and case-handling techniques. Participate in on-call rotations to support critical production incidents. Requirements: 2–4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments. Strong understanding of operati
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