Smartsheet
TechnicalSupportSpecialistIIGovernanceandOps
“Technical Support Specialist II - Governance and Ops at Smartsheet. Troubleshoot customer issues. Deliver great customer experiences”
What You'll Achieve.
maintaining high service standards; contributing to team projects; customer satisfaction; quality assurance; attendance
Industry & Context.
Energized by solving problems
Flexibility in your working hours as this position will require work outside of standard business hours, You must reside in Costa Rica
What They're Looking For.
Must Have
1+ years of Technical or Customer support experience, or equivalent, Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource
Nice to Have
Working knowledge of assigned feature
What You'll Do.
Troubleshoot customer issues
Deliver great customer experiences
Become Smartsheet Product Certified
Work with customers through a variety of channels
Partner with leaders to meet or exceed performance goals
Become an expert in a specific product area
Contribute to team projects
Give and receive thoughtful feedback
How You'll Work.
Team & Collaboration
work with team members across the globe; Partner with leaders; Give and receive thoughtful feedback on team processes and leadership
Communication Scope
Excellent written, verbal and interpersonal communication skills
Applying for this Technical Support Specialist II - Governance and Ops role?
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