TechnicalSupportSpecialistII

**This role is for one of the Weekday's clients** 📍 Allen, Texas (Onsite) 💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications) Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment. **Requirements** ### Responsibilities: * Deliver remote technical assistance through phone, email, web, and direct customer engagement * Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi * Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS) * Manage inbound and outbound technical support calls and oversee support ticket resolution * Collaborate closely with Product and Engineering teams to address and solve customer problems * Record technical issues and solutions, and update knowledge base documentation * Assist Regional Sales Managers by fulfilling technical support requests * Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms ### Required Skills: * 2 to 3+ years of experience in Technical Support or Application Support roles * Excellent troubleshooting and analytical abilities * Proficiency with: * Windows Server 2008/2012/2016 * Windows 7/8/10 * Linux Command Line Interface (CLI) * Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols * PowerShell scripting * HTTPS, SSL/TLS security protocols * Strong verbal and written communication skills ### Preferred Qualifications: * Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications * Experience working with VMware or Hyper-V virtualization platforms * Knowledge of Azure Cloud and container tech