Mary Free Bed
Healthcare
TechnicalSupportSpecialistII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist II at Mary Free Bed. Skills: Technical support, Hardware troubleshooting, Software troubleshooting, Network troubleshooting. Receive technical support requests. Document support requests in service ticket software”
What You'll Achieve.
Resolve issues within service level agreements
Industry & Context.
Troubleshooting; Problem resolution
On-call rotation, Travel to remote sites, On-site support after hours if critical
What They're Looking For.
Must Have
Associate's Degree or equivalent certification/training/work experience, Experience providing direct technical support, Experience troubleshooting complex hardware/software problems, Experience diagnosing network connectivity failures, Experience supporting Microsoft Windows desktop, Experience supporting Microsoft Office, Experience supporting Microsoft Active Directory/Group Policy, Experience supporting Microsoft Outlook/Exchange, Experience supporting multi-line business phone systems, Experience with IT service ticket software, Excellent customer service skills, Excellent written and verbal communication skills, Excellent organizational skills, Ability to multi-task, Ability to follow through on projects, Ability to resolve problems to customer satisfaction, Ability to interact effectively with all staff, Reliable transportation, Ability to travel to remote sites
What You'll Do.
Receive technical support requests
Document support requests in service ticket software
Troubleshoot technical issues
Resolve technical issues
Deploy hardware solutions
Perform hardware repairs
Modify user network access
Modify user software access
Research complex technical problems
Develop workarounds for known issues
Develop alternatives for known issues
Develop interim solutions for known issues
Provide consistent service
Escalate advanced technical issues
Work with vendor support staff
Communicate information to audiences
Facilitate asset management
Document IT asset changes
Recommend process improvements
Recommend solutions for IT leadership
Lead knowledge base development
Maintain knowledge base documentation
Review documentation for accuracy
Modify documentation for relevance
Maintain knowledge of operating systems
Maintain knowledge of business applications
Maintain knowledge of device network connectivity
Participate in on-call schedule
Provide phone-based support
Provide electronic support
Provide remote support
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Direct communication with co-workers; Promote teamwork
Communication Scope
Technical communication; Non-technical communication
Full Job Description
Technical Support Specialist II **Mary Free Bed Summary** **** We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care **Mission Statement** Restoring hope and freedom through rehabilitation. **Employment Value Proposition** At Mary Free Bed, we take pride in our values-based culture: * **Focus on Patient Care.** A selfless drive to serve and heal connects all MFB employees. * **Clinical Variety and Challenge.** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. * **Family Culture.** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. * **Trust in Each Other.** Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. * **A Proud Tradition**. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. **Summary** The Technical Support Specia
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