Mindbody
wellness
TechnicalSupportSpecialistI
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Specialist I at Mindbody. Skills: technical support, customer service, French language proficiency. Deliver exceptional technical support to our English and French-speaking customers. Troubleshoot and resolve basic technical product issues”
What You'll Achieve.
keeping the experience smooth and positive; ensuring a seamless experience across touchpoints; provide accurate, trusted solutions; ensure every customer finds the right resolution
Industry & Context.
solving problems; solution-focused; translating tech talk into real solutions
What They're Looking For.
Must Have
1+ year of customer service or call center experience, Fluent in French, Eligible to work in the country the job is advertised (RTW required)
Nice to Have
Italian or Spanish language skills
What You'll Do.
Deliver exceptional technical support to our English and French-speaking customers
Troubleshoot and resolve basic technical product issues
Navigate multiple support channels (phone
chat) with ease and professionalism
Educate customers on features and services
Document customer interactions thoughtfully
Follow internal knowledge management processes
Escalate complex issues appropriately
Acquire your Level 1 Technical Support Certification
How You'll Work.
Communication Scope
warmth; clarity; care; clear; empathetic; confident across phone and email
Full Job Description
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally. The Role You'll Play As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact: Deliver exceptional technical support to our English and French-speaking customers with warmth, clarity, and care. Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive. Navigate multiple support channels (phone, email, chat) with ease and professionalism. Educate customers on features and services, guiding them to get the most out of our products. Document customer interactions th
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