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TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Support Specialist. Skills: Technical Support, Operations, Data Pipelines, Backend Support. Perform first-level technical troubleshooting. Provide weekend escalation coverage”
Industry & Context.
analytical and problem-solving abilities; Ability to build, improve, and optimize workflows; Self-driven and proactive approach to problem-solving
weekend escalation coverage, May require weekend support coverage, handling time-sensitive escalations
What They're Looking For.
Must Have
Senior-level experience in technical operations, system support, data infrastructure, or related technical roles, analytical and problem-solving abilities, Ability to build, improve, and optimize workflows rather than simply follow existing processes, Experience collaborating with engineering and operations teams on technical issue resolution and process improvements, communication and coordination skills in cross-functional environments
Nice to Have
Self-driven and proactive approach to problem-solving, Ability to manage multiple technical priorities simultaneously, attention to detail and system accuracy, Comfortable working in fast-paced operational environments, Experience supporting business-critical systems and workflows
What You'll Do.
Perform first-level technical troubleshooting
Provide weekend escalation coverage
Support operational changes within data pipelines
Execute scripts and automated processes
Run data acquisition and processing tasks
Monitor and maintain high-volume data pipelines
Identify system failures
Collaborate with engineering teams
Maintain backend operational reliability
Act as primary point of contact for technical support
Resolve technical issues
Conduct technical audits
Execute complex database queries
Bridge communication and workflow gaps
How You'll Work.
Team & Collaboration
Collaborate with engineering teams to recommend technical improvements; Experience collaborating with engineering and operations teams on technical issue resolution; Bridge communication and workflow gaps between engineering and operations teams; Collaboration with operations, engineering, and infrastructure teams
Communication Scope
communication and coordination skills in cross-functional environments
Full Job Description
## Key Responsibilities Technical Support & Operations Perform first-level technical troubleshooting before escalating issues to engineering teams Provide weekend escalation coverage, including issue triage and coordination with on-call technical teams Support operational changes within data pipelines and workflow systems Execute scripts and automated processes for operational and developer support queues Run data acquisition and processing tasks through APIs and backend systems Pipeline Maintenance & System Reliability Monitor and maintain high-volume data pipelines Identify system failures, bottlenecks, and workflow inefficiencies Collaborate with engineering teams to recommend technical improvements and process optimizations Manage ETL workflows, including data extraction, transformation, and transfer processes Maintain backend operational reliability and support automated workflow execution Technical Queue & Backend Support Act as the primary point of contact for technical operational support requests Resolve technical issues beyond standard operational troubleshooting capabilities Conduct technical audits and backend data validation activities Execute complex database queries to ensure data integrity and operational health Bridge communication and workflow gaps between engineering and operations teams ## Required Technical Skills Programming & Integration Basic Python knowledge for backend scripting and automation Advanced SQL skills with experience writing and optimizing complex queries Experience working with RESTful APIs for data extraction and integration Ability to manage backend workflows and automation scripts Data & Workflow Management Understanding of ETL processes and data pipeline operations Experience monitoring and troubleshooting automated workflows Familiarity with operational data systems and backend process management Qualifications Senior-level experience in technical operations, system support, data infrastructure, or related technical roles
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