Synthesia
Technology
TechnicalSupportSpecialist-GermanSpeaking
Neural analysis suggests this role is
optimal for Senior candidates.
“Technical Support Specialist - German Speaking at Synthesia. Skills: Technical support, Troubleshooting, API testing. Investigate and troubleshoot complex technical issues. Apply fixes, configuration changes, or workarounds”
Industry & Context.
Troubleshooting; Problem-solving; Logical approach; Analytical approach; Diagnosing issues; Resolving issues; Root cause analysis
What They're Looking For.
Must Have
Minimum 5 years of experience in a technical support or similar customer-facing technical role, Troubleshooting and problem-solving skills, Logical and analytical approach, Confident communicator, Clear, concise verbal and written skills, Solid technical foundation, Curiosity to learn new systems and tools, Diagnosing and resolving technical issues remotely, Prioritise and manage workload, Comfortable working independently, Comfortable working collaboratively across teams
What You'll Do.
Investigate and troubleshoot complex technical issues
configuration changes
Escalate to Engineering with diagnostic details
Reproduce reported issues
Validate fixes or patches
Confirm resolution with the customer
How You'll Work.
Team & Collaboration
Across teams; Product teams; Engineering teams
Communication Scope
Verbal skills; Written skills
Full Job Description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. TECHNICAL SUPPORT SPECIALIST As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia delivers a reliable and consistent experience for our customers. You’ll be the go-to team for internal technical escalations and play a key part in Synthesia’s technical Success. You’ll investigate complex platform issues, apply technical fixes where possible, and escalate clearly to Engineering when required. You’ll own cases end to end, reproducing problems, analysing logs and data, validating workarounds or patches, and confirming resolution with the customer. Role Responsibilities: - Investigate and troubleshoot complex technical issues across the Synthesia - platform - Apply fixes, configuration changes, or validated workarounds where possible - Escalate to Engineering with clear diagnostic details and impact assessments - Reproduce reported issues in internal environments to identify root causes - Analyse logs, data, and customer configurations to support investigations - Validate fixes or patches and confirm resolution with the customer - Document findings, solutions, and technical procedures for future reference - Collaborate with Product and Engineering teams to report bugs and suggest - improvem
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