TechnicalSupportSpecialist-FusionLifecycle

**Job Requisition ID #** 26WD98830 **Position Overview** We are seeking a Technical Support Specialist with strong expertise in Autodesk Fusion Manage and working knowledge of Autodesk Vault to join our Customer Technical Success team. In this role, you will provide technical support to Autodesk customers through multiple support channels, including chat, web, phone, and scheduled calls, helping them maximize the value of their Autodesk solutions. You will be responsible for investigating, troubleshooting, documenting, and resolving customer-reported issues while collaborating with Product Engineering, Technical Leads, and cross-functional teams to ensure successful outcomes. The ideal candidate combines strong technical expertise, a customer-focused mindset, analytical thinking, and excellent communication skills. Reporting To: Product Support Manager Work Location: Bengaluru, India Shift Timing: This role will primarily support the Europe, Middle East, and Africa (EMEA) region. However, shift requirements may change based on business needs, and candidates must be flexible in supporting different shifts as required. **Responsibilities** * Provide technical support through web, phone, chat, online forums, scheduled calls, and other support channels * Serve as a subject matter expert for Autodesk Fusion Manage while supporting Autodesk Vault-related issues * Troubleshoot product functionality, configurations, integrations, workflows, and usage-related issues * Manage customer cases from initial logging through resolution and closure * Prioritize critical technical issues and ensure compliance with Service Level Agreements (SLAs) * Research, verify, reproduce, and document software defects and enhancement requests * Collaborate with Product Engineering and Product Management teams to resolve customer issues and improve product quality * Maintain accurate records of customer interactions and case activities * Actively manage personal case backlog and provide timely upd