Mindbody
wellness
TechnicalSupportSpecialist(FrenchandEnglish)
“Technical Support Specialist (French and English) at Mindbody. Skills: Technical Support. Deliver exceptional technical support to our English and French-speaking customers. Troubleshoot and resolve basic technical product issues”
Industry & Context.
solving problems; solution-focused
What They're Looking For.
Must Have
1+ year of customer service or call center experience, Fluent in French, Eligible to work in the country the job is advertised (RTW required)
Nice to Have
Italian or Spanish language skills
What You'll Do.
Deliver exceptional technical support to our English and French-speaking customers
Troubleshoot and resolve basic technical product issues
Navigate multiple support channels (phone
Educate customers on features and services
Document customer interactions
Follow internal knowledge management processes
Escalate complex issues appropriately
How You'll Work.
Communication Scope
Clear; Empathetic; Confident across phone and email
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