Company
security and operations
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Specialist. Skills: customer communication, technical support, operational support, troubleshooting, coordination. support customer communication. troubleshoot basic technical issues”
What You'll Achieve.
Fast and professional response times across customer communication channels; Efficient handling and escalation of support requests; Organized support workflows and accurate documentation; Positive customer experiences and improved operational responsiveness; internal coordination between support and operations teams
Industry & Context.
Ability to troubleshoot and problem-solve in real time; solutions-focused
available to work during U. S. business hours aligned with the client’s time zone
What They're Looking For.
Must Have
1–3 years of experience in technical support, customer support, operations support, or similar client-facing roles, Experience handling support communications across phone, email, chat, or Slack
Nice to Have
Previous experience in operational, technical, or service-based environments is highly preferred
What You'll Do.
support customer communication
troubleshoot basic technical issues
monitor operational support channels
ensure clients receive timely updates and assistance
Respond to customer inquiries through Slack
and other communication channels
Provide timely updates and support to clients regarding ongoing requests or operational issues
Maintain a high level of professionalism and responsiveness across all customer interactions
Assist with monitoring communication channels to ensure support requests are addressed quickly
Troubleshoot basic technical issues related to operational systems
access control systems
or customer support requests
Escalate more advanced technical issues to the appropriate internal teams when necessary
Assist with identifying recurring technical issues and documenting solutions
and track support requests and operational issues
Help maintain organized documentation related to support cases and troubleshooting processes
Coordinate follow-up actions to ensure support requests are resolved efficiently
Assist with maintaining operational visibility across ongoing support activities
Support the operations team with administrative coordination and communication follow-up
Assist with maintaining efficient internal workflows and support processes
Help ensure customers receive consistent communication and service updates
How You'll Work.
Team & Collaboration
works closely with operations and leadership teams; Escalate more advanced technical issues to the appropriate internal teams; collaborating with operational teams; internal coordination between support and operations teams
Communication Scope
customer communication; customer communication channels; communication follow-up; consistent communication and service updates; communication and customer service skills
Full Job Description
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a growing security and operations company providing physical security services, surveillance systems, access control solutions, and 24/7 live monitoring support for commercial clients. As the company continues scaling, they are looking for a Technical Support Specialist to help support internal operations and deliver responsive customer communication across their monitoring and support systems. LOCATION Fully remote | 9 AM - 5 PM EST ROLE OVERVIEW The Technical Support Specialist will support customer communication, troubleshoot basic technical issues, monitor operational support channels, and help ensure clients receive timely updates and assistance. This role works closely with operations and leadership teams to maintain strong responsiveness, organization, and customer experience in a fast-paced operational environment. KEY RESPONSIBILITIES CUSTOMER SUPPORT & COMMUNICATION - Respond to customer inquiries through Slack, email, phone calls, and other communication channels. - Provide timely updates and support to clients regarding ongoing requests or operational issues. - Maintain a high level of professionalism and responsiveness across all customer interactions. - Assist with monitoring communication channels to ensure support requests are addressed quickly. TECHNICAL SUPPORT & TROUBLESHOOTING - Troubleshoot basic technical issues related to operational systems, cameras, access control systems, or customer support requests. - Escalate more advanced technical issues to the appropriate internal teams when necessary. - Assist with identifying recurring technical issues and documenting solutions. TICKETING & OPERATIONAL COORDINATION - Log, organize, and track support requests and operational issues. - Help maintain orga
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