TechnicalSupportSpecialist-Brazil

360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. **What we offer:** Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company. * Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. * Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. * Work from anywhere in the world with full remote flexibility. * Receive a competitive salary package that reflects your skills, experience and achievements. **NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.** **Requirements** **Responsibilities:** * Provide customer support across multiple channels, including tickets, chat, email, and online meetings. * Collaborate with L2 support teams to identify and implement effective solutions. * Troubleshoot WhatsApp API-related issues and resolve technical problems. * Guide partners and clients in navigating the WhatsApp Business ecosystem. * Communicate with What