Geotab
IoT and connected transportation
TechnicalSupportSpecialistBilingualFrench
“Technical Support Specialist - Bilingual French at Geotab. Skills: Technical Support, Bilingual French, Problem Solving. Provide expert technical assistance. Diagnose and resolve hardware and software issues”
What You'll Achieve.
Deliver results; Ensure customer satisfaction; Achieve compliance to regulatory changes; Improve productivity; Optimize fleets; Enhance driver safety
Industry & Context.
Proven problem-solving abilities; Analytical and problem-solving skills
Ability to work rotating shifts including days, evenings, nights, weekends, and holidays, Reliable internet connection with at least 50mb DL/10mb UL when working from home
What They're Looking For.
Must Have
Ability to read, write and speak in English and French fluently, 1-3 years of experience in a customer service or technical support capacity, 1-3 years of experience troubleshooting technical hardware and/or software issues, Expert-level Excel skills including creation of pivot tables and reports, Technical competence using Google Suite for business (Sheets, Docs, Slides), Comfort speaking with customers by telephone, email, and chat, analytical and problem-solving skills, excellent verbal and written communication, interpersonal and relationship-building skills, Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays
Nice to Have
Working knowledge of programming languages such as SQL, Python, C#, or JavaScript, Working knowledge of data warehouses such as Google BigQuery, Experience working within a technical or engineering organization
What You'll Do.
Provide expert technical assistance
Diagnose and resolve hardware and software issues
Handle support cases through resolution
Maintain detailed documentation
Contribute to 24/7 support operations
Work with customers and partners
Escalate complex issues
Collaborate on solutions
How You'll Work.
Team & Collaboration
Work closely with customers, partners, and internal technical teams; Collaborate on solutions for cameras, keyless systems, and other integrated technologies; Engage with all levels of the organization
Communication Scope
Excellent communication skills; Ability to explain technical concepts clearly; Verbal and written communication
Process & Methodology
Ability to manage multiple tasks and projects simultaneously
Applying for this Technical Support Specialist - Bilingual French role?
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