Wealth.com
IT Operations
TechnicalSupportSpecialist
“Technical Support Specialist at Wealth.com. Skills: Technical Support, Hardware Support, Software Support. Maintain inventory of installed software. Manage software licensing”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
2 years of experience supporting hardware and software applications, Experience with laptop hardware, software applications, operating systems and network connectivity, problem-solving skills and the ability to work independently and in a team environment, Excellent communication skills with the ability to explain technical issues clearly to non-technical users, Experience, troubleshooting, both Mac and Windows operating system, knowledge of Google Workspace, Scripting knowledge: bash/python/powershell or other languages, Experience with networking concepts such as IP addressing, DNS, DHCP, and VPNs, and familiarity with network hardware such as routers and switches
What You'll Do.
Maintain inventory of installed software
Manage software licensing
Create policies and procedures for upgrades
Analyze hardware and software standardization
Manage access control
Maintain hardware and software systems
Repair hardware and software systems
Respond to tickets in Jira
Troubleshoot and resolve problems
Configure new systems
Manage user account information
Document standard procedures
Partner with HR for onboarding
Partner with Security for onboarding
Help employees with technical issues
Train end-users on best practices
Provide support for office equipment
Maintain basic scripts
How You'll Work.
Team & Collaboration
Partner with HR for onboarding; Partner with Security for onboarding
Communication Scope
Explain technical issues clearly to non-technical users
Applying for this Technical Support Specialist role?
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