TechnicalSupportSpecialist

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The Technical Support Specialist position provides infrastructure IT support services for The New York Times Company. This role will support all functional business areas. It will work closely with various teams, including the New York Help Desk, Application Support, Platforms, Networking, Storage, and other support teams. The goal is to provide fast and exceptional service to end users. This role reports to the Manager of Operations Responsibilities: Provide tier 2 hands-on support to end-users throughout the company (excluding executives) who are working in an office or working from home. Handle IT support requests by Servicenow and Jira ticketing systems providing resolution promptly via remote control software or in person. Maintain all equipment per us inventory asset control standards. Deploy, configure, and troubleshoot end user computing devices including: Laptops, desktops, monitors, printers, and desk phones Video conferencing equipment including TV's, IPTV, and cable boxes WiFi, Ethernet, and mobile wireless devices Zero-touch computer deployments for onboards and upgrades Install, configure, and troubleshoot supported operating systems. These include, but do not limit to, enterprise software such as Microsoft Office, Adobe Creative Suite, and Gsuite that the employee uses. Additionally, troubleshoot Wi-Fi, internet browsers, and general connectivity issues. Provide customer training on sys