The New York Times
TechnicalSupportSpecialist
“Technical Support Specialist at The New York Times. Skills: Technical support, End-user support, Troubleshooting. Provide tier 2 support. Handle IT support requests”
Industry & Context.
Troubleshooting; Problem-solving; Technical diagnostics
Lift up to 25 pounds, Reach overhead and below knees, Stand, sit, or walk
What They're Looking For.
Must Have
2 years IT technical support, 2 years end-user support, Systems Administrator experience, Troubleshooting skills, Problem-solving skills, Technical diagnostic skills, Excellent customer service, Ability to work independently, Manage multiple priorities, Lift up to 25 pounds, Reach overhead and below knees, Stand, sit, or walk
Nice to Have
Familiarity with Apple platforms, Familiarity with Servicenow, Familiarity with Bomgar remote control
What You'll Do.
Provide tier 2 support
Handle IT support requests
Deploy computing devices
Configure computing devices
Troubleshoot computing devices
Install operating systems
Configure operating systems
Troubleshoot operating systems
Install enterprise software
Configure enterprise software
Troubleshoot enterprise software
Troubleshoot internet browsers
Troubleshoot connectivity issues
Provide customer training
Distribute instructional documentation
Troubleshoot issues remotely
Troubleshoot issues in person
Support special events
How You'll Work.
Team & Collaboration
Work with Help Desk; Work with Application Support; Work with Platforms; Work with Networking; Work with Storage; Work with support teams; Assist facilities
Communication Scope
Customer training; Instructional documentation
Applying for this Technical Support Specialist role?
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ANONYMOUS · UNFILTERED
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