Sur
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist at Sur. Skills: Technical support, Windows troubleshooting, Office 365 support. Respond to technical support requests. Diagnose issues”
Industry & Context.
Troubleshooting; Issue resolution; Root cause analysis
Flexible schedules, Occasional evenings, Occasional weekends
What They're Looking For.
Must Have
2+ years application support, 2+ years desktop support, C1 level English, Advanced troubleshooting skills, Proficiency with Microsoft native tools, Experience supporting Windows desktop, Experience with ticketing systems, Ability to troubleshoot methodically, Explain technical concepts clearly, Professional-level English communication
Nice to Have
Office 365 administration experience, Advanced Outlook troubleshooting experience, Networking fundamentals familiarity, Basic connectivity troubleshooting familiarity, Exposure to PowerShell, Experience supporting users in high-volume environments, Experience supporting users in fast-changing environments
What You'll Do.
Respond to technical support requests
Support Microsoft Office 365 applications
Use Windows diagnostic utilities
Document steps and outcomes
Collaborate with technical teams
Contribute to internal documentation
Contribute to knowledge resources
Communicate with English-speaking users
Communicate with stakeholders
How You'll Work.
Team & Collaboration
Internal technical support team; Other technical teams
Communication Scope
English communication; Explain technical concepts
Full Job Description
As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment. This role is part of an internal technical support team and focuses on resolving real user-impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution. ### Responsibilities * Respond to incoming technical support requests via phone and ticketing systems. * Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems. * Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality. * Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues. * Own support tickets from initial triage through resolution, documenting steps and outcomes clearly. * Escalate issues when appropriate and collaborate with other technical teams as needed. * Contribute to internal documentation and knowledge resources to support consistent issue resolution. * Communicate clearly with English-speaking users and stakeholders across different time zones. **Requirements** * 2+ years of experience providing application and desktop support in a fast-paced environment * C1 level English or equivalent proficiency * Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams) * Proficiency with Microsoft native tools and utilities for resolving system issues * Experience supporting Windows desktop environments. * Experience working with ticketing systems or structured support queues. * Ability to troubleshoot issues methodically and explain technical conce
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