Sectigo

Technology

TechnicalSupportSpecialist

₹8–13L ~AI est. Chennai, Tamil Nadu, India FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Technical Support Specialist at Sectigo. Skills: Customer support, Technical troubleshooting. Serve as first point of contact. Deliver prompt responses”

What You'll Achieve.

Delight our customers; Achieve market leadership

Industry & Context.

Technology
Problems you'll solve

Troubleshooting; Root cause tracking

Eligibility Requirements

In-office position, 5 days a week, Work in different time zones, Rotational shifts, Skeletal staffing on weekends

What They're Looking For.

Must Have

Networking knowledge, Troubleshooting instincts, Customer communication skills, Computer literacy skills, Ability to work in different time zones, Rotational shifts, Skeletal staffing on weekends, Superior customer service, Phone mannerism required

Nice to Have

Experience working with customers across geographies like US & UK customers

What You'll Do.

Serve as first point of contact

Deliver prompt responses

Conduct troubleshooting conversations

Guide customers through problems

Proactively communicate case status updates

Apply network troubleshooting skills

Apply systems troubleshooting skills

Diagnose technical issues

Resolve technical issues

Utilize internal tools

Utilize ticketing systems

Utilize external resources

Investigate reported problems

Prioritize open cases

Identify recurring issues

Escalate trends to Team Leads

Recognize case escalation

Ensure high-quality handoff

Collaborate with Shift Leads

Collaborate with Team Leads

Collaborate with cross-functional teams

Resolve customer issues

Participate in team meetings

Participate in quality reviews

Participate in training sessions

Contribute to knowledge base

Document resolved issues

Document troubleshooting steps

Document customer FAQs

Follow support procedures

Flag recurring friction points

Participate in additional projects

Participate in initiatives

How You'll Work.

Team & Collaboration

Cross-functional teams; Team Leads; Shift Leads

Communication Scope

Customer communication; Professional responses

Full Job Description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. We are looking for a talented Technical Support Specialist to join our growing global team at Sectigo. The Technical Support Specialist is the first line of support for Sectigo's growing global customer base — enterprises, partners, and organizations that rely on our industry-leading security solutions to protect their digital infrastructure. This individual works in a structured, collaborative support environment where their networking knowledge, troubleshooting instincts, and customer communication skills are put to work every day. Please Note:

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