Resultant
Tech / AI / Software
TechnicalSupportSpecialist
“Technical Support Specialist at Resultant. Skills: Provide amazing support to our clients, Escalate customer support requirements as appropriate, Keep customer documentation up-to-date and accurate, Deliver assigned operational and project commitments to customers, Perform customer maintenance activities on behalf of the customer team, Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately, Demonstrate the ability to organize, prioritize, plan”
What You'll Achieve.
Help clients make technology a strategic asset and use data to guide better decisions; Help them achieve their mission; Drive toward outcomes that serve organizations, people, and communities; Solve their most complex challenges; Deliver transformative outcomes
Industry & Context.
Love to solve problems and add value
Willing to participate in an on-call rotation and provide after-hours support as necessary
What They're Looking For.
Must Have
Must live in the Dallas, TX area and able to work onsite as needed, Must be legally authorized to work in the United States for any employer without sponsorship, 1-3 years of experience as a Desktop Support Specialist or similar role
Nice to Have
Prior experience working for a Managed Service Provider (MSP) is preferred
What You'll Do.
Provide amazing support to our clients
greatly exceeding their experience of what anyone else has ever done for them.
Escalate customer support requirements as appropriate
communicating relevant information (such as criticality and timeliness)
and confirming acceptance of the escalated issue.
laptops and miscellaneous hardware for customers.
Keep customer documentation up-to-date and accurate.
Deliver assigned operational and project commitments to customers
utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
Perform customer maintenance activities on behalf of the customer team.
Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
Demonstrate the ability to organize
plan and deliver your work and commitments in a timely manner.
How You'll Work.
Team & Collaboration
Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
Communication Scope
Excellent communication and customer service skills, both written and oral; Able to explain technical challenges and solutions to just about anyone, regardless of their background
Applying for this Technical Support Specialist role?
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How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
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