Lighthouse
Hospitality
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist at Lighthouse. Skills: Technical support, Customer success, Business Intelligence (BI) products. Manage and resolve customer cases logged via chat and email in a timely and professional manner. Investigate and troubleshoot escalated technical issues related to integration logic, data, and system performance”
What You'll Achieve.
Ensure they successfully leverage Lighthouse to transform their business; Achieve maximum value from our BI products; Leverage advanced analytics for smarter business decisions
Industry & Context.
Tackle complex technical issues; Proactive and hands-on approach to problem-solving; Solving complex challenges
What They're Looking For.
Must Have
Proven success in a customer-facing role with a customer service mentality, Tech-savvy with the ability to tackle complex technical issues, An interest in and aptitude for understanding AI-driven tools and features, Exceptional written and verbal communication skills in English, A work ethic, a detail-oriented mindset, and the ability to perform well under pressure, A natural team player with experience working effectively in a cross-functional environment, A proactive and hands-on approach to problem-solving, Proficiency with Google Suite and other modern business applications
Nice to Have
A background and understanding of the hotel industry and/or revenue management principles, Proven high customer satisfaction scores in a previous role, Fluency in another language used within our company network
What You'll Do.
Manage and resolve customer cases logged via chat and email in a timely and professional manner
Investigate and troubleshoot escalated technical issues related to integration logic
and system performance
Educate and empower our customers
helping them understand and achieve maximum value from our BI products
Utilize and support AI-driven features within our platform
helping customers leverage advanced analytics for smarter business decisions
Prepare and maintain supporting materials and product user manuals to enhance customer self-service
How You'll Work.
Team & Collaboration
Collaborate closely with Engineering, Product, and Business Development teams to resolve complex bugs and customer issues; Working cross-functionally; Working effectively in a cross-functional environment
Communication Scope
Exceptional written and verbal communication skills in English; Clearly communicate complex technical concepts to customers and internal stakeholders of varying technical abilities
Full Job Description
Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details 💼 Growth Operations | Customer Operations 📍 Mexico 🕜 Remote What you will do Reporting to our Customer Care Manager, you will join as a Technical Support Specialist for
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