Kyndryl
TechnicalSupportSpecialist
“Technical Support Specialist at Kyndryl. Skills: Technical Support, Troubleshooting, Customer Service. Deliver Level 1 support. Troubleshoot and resolve issues”
What You'll Achieve.
achieve their desired business outcomes; high customer satisfaction
Industry & Context.
quick problem determination; troubleshooting
What They're Looking For.
Must Have
Level 1 support for hardware, software, and services, Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack), Handle password resets, entitlement checks, and incident logging, Escalate issues to appropriate teams, Manage service outages and update status messages, Maintain software license and hardware inventory records, Meet SLAs, SLOs, and KPIs, Experience with Cisco Nexus and IOS technologies, Experience with F5 ASM and LTM configuration and troubleshooting
Nice to Have
Multilingual ability, Cisco certified, Experience with network automation/scripting
What You'll Do.
Deliver Level 1 support
Troubleshoot and resolve issues
Handle password resets
Escalate issues to appropriate teams
Manage service outages
Maintain software license and hardware inventory records
How You'll Work.
Team & Collaboration
Escalate issues to appropriate teams; Work with others
Communication Scope
Excellent verbal & written English communication
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