Kyndryl
TechnicalSupportSpecialist
“Technical Support Specialist at Kyndryl. Skills: Technical Support, Troubleshooting, Customer Service. Deliver Level 1 support. Troubleshoot and resolve issues”
What You'll Achieve.
high customer satisfaction
Industry & Context.
troubleshooting skills
What They're Looking For.
Must Have
Level 1 support for hardware, software, and services, Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack), Handle password resets, entitlement checks, and incident logging in ticketing tools, Escalate issues to appropriate teams, Manage service outages and update status messages, Maintain software license and hardware inventory records, Meet SLAs, SLOs, and KPIs, Excellent verbal & written English communication, customer service and troubleshooting skills, Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools, Familiarity with IT ticketing systems, BCA and BSc B. com. (Computer Science)
Nice to Have
Multilingual ability is a plus, Experience with Cisco Nexus and IOS technologies, Experience with F5 ASM and LTM configuration and troubleshooting, Cisco certified, Experience with network automation/scripting
What You'll Do.
Deliver Level 1 support
Troubleshoot and resolve issues
Handle password resets
Escalate issues to appropriate teams
Manage service outages
Maintain software license records
Maintain hardware inventory records
How You'll Work.
Team & Collaboration
Escalate issues to appropriate teams; Work with others
Communication Scope
Excellent verbal & written English communication
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