KONE
elevator and escalator
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist at KONE. Skills: Technical support for KONE Frontlines and GSS teams, Material identification support for Frontlines, Quotations (price and delivery time) to Frontlines in urgent cases (stop lift or equal situations), Supplier suggestions for sourcing technically challenging materials, Collecting technical information of materials and follow-up of recording it to systems, Material replacement studies (material functionality, quality and safety), Physical material ide”
What You'll Achieve.
meeting the growth goals of a GSS in terms of the sale of our products and use of our services; deliver high value to customers and business stakeholders; improve our service material offering availability
Industry & Context.
handling technical enquiries; Material replacement studies; Technical studies for warranty claims
What They're Looking For.
Must Have
Sound knowledge in handling technical enquiries and product or spares specifications, Hands-on experience in managing spare parts offering portfolio including catalogue maintenance considering availability and lifecycle updates, Experience in supplier engagement, including obtaining quotations and clarifying product specifications, technical details and pricing, knowledge of SAP, Product Data Management and Master Data Management systems, BOM’s, Proficiency in O365, SharePoint, and engineering drawing tools, execution skills with a focus on speed and quality
Nice to Have
Understanding of supply chain, material, and master data processes, Familiarity with elevator, escalator and building door products, Experience in elevator installation and maintenance tools management and design application, Experience with VariPDM, Adobe tools, and technical documentation
What You'll Do.
Technical support for KONE Frontlines and GSS teams
Material identification support for Frontlines
Quotations (price and delivery time) to Frontlines in urgent cases (stop lift or equal situations)
Supplier suggestions for sourcing technically challenging materials
Collecting technical information of materials and follow-up of recording it to systems
Material replacement studies (material functionality
Physical material identification (against material database)
Technical studies for warranty claims
Technical support for purchasing (supplier contact
technical clarification
purchase price inquiries)
Deliver technical support for Indirect materials and spares such as Personal Protective Equipment (PPE)
Responsible for managing the lifecycle of spare materials in the GSS offering
Ensure product compliance
and regulatory reporting
Maintain product compliance and liability throughout the product lifecycle
while supporting pricing strategies through cost analysis
and supplier negotiations
Work assigned by the team leader
How You'll Work.
Team & Collaboration
Technical support for KONE Frontlines and GSS teams; Supplier engagement; Work assigned by the team leader
Full Job Description
Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2024, we had annual net sales of EUR 11.0 billion. Commercial & Operations in KONE ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof. # 1.About GSS KONE's Global Spares Supply (GSS) supports KONE service business success globally with digital and physical channels for all the material-related needs. We are dedicated for promoting our product and services to our customers and responsible for meeting the growth goals of a GSS in terms of the sale of our products and use of our services. We are around 280 professionals in the fields of solution offering (products and digital services) and supply chains as well business analytics, marketing and sales support. # 2.Why this role? Are you motivated to take a lead role in driving the growing service material markets in our large-scale maintenance business, products and services? Are you passionate about building competitive offering solutions to meet customer requirements? If you are, then read more about the opportunity to join KONE as Technical Support Specialist at Global Spares Supply team! We are seeking to hire a new Technical support specialist to our offering team dedicated to lead maintenance material solutions and developments to deliver high value to customers and business stakeholders. You will drive the develo
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