KONE
elevator and escalator industry
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist at KONE. Skills: lead maintenance material solutions and developments, spare part offering, service material offering availability. Technical support for KONE Frontlines and GSS teams. Material identification support for Frontlines”
What You'll Achieve.
meeting the growth goals of a GSS in terms of the sale of our products and use of our services; deliver high value to customers and business stakeholders; improve our service material offering availability; be the most competitive in each of our businesses, throughout the lifecycle; step change in value creation for all our stakeholders; enabling success for our Areas and frontlines
Industry & Context.
technical clarification; material replacement studies; technical studies for warranty claims
What You'll Do.
Technical support for KONE Frontlines and GSS teams
Material identification support for Frontlines
Quotations (price and delivery time) to Frontlines in urgent cases
Supplier suggestions for sourcing technically challenging materials
Collecting technical information of materials and follow-up of recording it to systems
Material replacement studies (material functionality
Physical material identification (against material database)
Technical studies for warranty claims
Technical support for purchasing (supplier contact
technical clarification
purchase price inquiries)
Responsible for managing the lifecycle of spare materials in the GSS offering
Ensure product compliance
and regulatory reporting
Maintain product compliance and liability throughout the product lifecycle
while supporting pricing strategies through cost analysis
and supplier negotiations
How You'll Work.
Team & Collaboration
cross-functional coordination; collaboration with business lines; collaboration with global installation, business architecture and portfolio management, sales development, marketing and brand and business development; collaboration with GSS teams; collaboration with Frontlines; collaboration with purchasing; collaboration with suppliers
Communication Scope
sharing of information and ideas
Full Job Description
* Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2024, we had annual net sales of EUR 11.0 billion. Commercial & Operations in KONE ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof. # 1.About GSS KONE's Global Spares Supply (GSS) supports KONE service business success globally with digital and physical channels for all the material-related needs. We are dedicated for promoting our product and services to our customers and responsible for meeting the growth goals of a GSS in terms of the sale of our products and use of our services. We are around 280 professionals in the fields of solution offering (products and digital services) and supply chains as well business analytics, marketing and sales support. # 2.Why this role? Are you motivated to take a lead role in driving the growing service material markets in our large-scale maintenance business, products and services? Are you passionate about building competitive offering solutions to meet customer requirements? If you are, then read more about the opportunity to join KONE as Technical Support Specialist at Global Spares Supply team! We are seeking to hire a new Technical support specialist to our offering team dedicated to lead maintenance material solutions and developments to deliver high value to customers and business stakeholders. You will drive the deve
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