TechnicalSupportSpecialist

Jenzabar is looking for a highly motivated Technical Support Specialist I to join our fast‑paced, customer‑focused Support organization. This role provides technical troubleshooting, functional guidance, and high‑quality customer service to institutions using Jenzabar products. The right candidate thrives in an environment where priorities shift quickly; problems require curiosity and persistence, and customer empathy is non-negotiable. **Core Responsibilities** * Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues * Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows * Prioritize multiple cases at once, balancing urgency, impact, and customer expectations * Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams * Document findings, steps, and solutions concisely for customers and our internal knowledge base * Act as a liaison between Support and Product Development, escalating with complete and accurate context * Continuously increase your product and technical expertise through training, documentation, and hands-on learning **Required Qualifications** * Experience troubleshooting web applications or enterprise software * Functional knowledge of accounting principles (Accounts Receivable, Accounts Payable, General Ledger, Purchasing) AND/OR Experience working in a Business Office or similar financial operations role * Strong customer empathy and ability to remain calm, clear, and professional under pressure * Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment * Structured problem-solving approach with attention to detail and curiosity * Clear, concise written and verbal communication * Ownership and accountability - you follow through, escalate early, and close the loop * Collaborative mindset; you work effectively with Product, Cloud Ops, peer