Hostaway
SaaS
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Technical Support Specialist at Hostaway. Skills: Technical support, Customer support. Provide customer support. Diagnose technical issues”
Industry & Context.
Problem-solving skills; Troubleshoot technical issues
Work shifts 9 AM - 6 PM CEST
What They're Looking For.
Must Have
2+ years technical support, 2+ years customer support, 2+ years call centre role, C2-level Spanish proficiency, C2-level English proficiency, Willingness to work shifts
Nice to Have
French language skills a plus
What You'll Do.
Provide customer support
Diagnose technical issues
Troubleshoot technical issues
Collaborate with internal teams
Escalate technical issues
Resolve technical issues
Document customer inquiries
Track customer inquiries
Identify process improvements
Contribute to knowledge base
Contribute to support documentation
Assist with product demonstrations
Assist with customer training
Provide valuable feedback
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with peers; Collaborate with internal customers
Communication Scope
Written communication; Spoken communication
Full Job Description
NOTE: This is a FULLY remote role, but the candidate must be within EMEAto collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story [here](https://www.hostaway.com/blog/short-term-rental-software-unicorn/?placement=&keyword=hostaway&utmcampaign=ggemeadgsearchbrandexact&utmsource=google&utmmedium=paidsearch&utmcontent=brandexact&utmterm=hostaway&hsaacc=1558130764&hsacam=20285764070&hsagrp=149795465945&hsaad=703390329010&hsasrc=g&hsatgt=kwd-323175560058&hsakw=hostaway&hsamt=e&hsanet=adwords&hsaver=3&gadsource=1&gclid=CjwKCAiA9bq6BhAKEiwAH6bqoFzIiBxWyYjgj1eHkWBbx21yE0H832dTtEPhfNCYj-TMlL-GnknahoCGzkQAvDBwE)_. ### About the role Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on Spanish- and English-speaking markets. In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings. You’ll work primarily with customers in Spanish and English, with French language skills considered a plus to support our French-speaking customers when needed. Join us to make a real impact in a fast-growing company! ### Your mission * Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries. * Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including
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