Greenhouse
TechnicalSupportSpecialist
“Technical Support Specialist at Greenhouse. Skills: Technical Support, Customer Happiness, Product Expertise. Serve as the first point of contact for technical support communications via email, chat, and video calls, providing timely assistance, troubleshooting issues, and ensuring a high-quality customer experience. Diagnose, investigate, and resolve complex customer issues within Greenhouse, driving issues to resolution and escalating strategically when needed”
What You'll Achieve.
Help our customers transform the way they hire; Provide a level of support that best helps our stakeholders; Elevate our customers’ experience with Greenhouse
Industry & Context.
Problem solver; Excellent problem solving and analytical skills; Apply critical thinking and human judgment when supporting customers
Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment., Greenhouse is not in a position to support employment permit applications for candidates for this role.
What They're Looking For.
Must Have
2+ years customer-facing work experience on both email, & live chat, Experience using Zendesk, Excellent problem solving and analytical skills, Proven ability to explain technical architecture and "best practice" workflows to both technical and non-technical stakeholders, Comfort adapting to evolving technologies, including AI-assisted tools, with the ability to apply critical thinking and human judgment when supporting customers, A passion for learning and sharing knowledge with others, Excellent written and verbal communication skill with the ability to convey complex information to technical and non-technical audiences
What You'll Do.
Serve as the first point of contact for technical support communications via email
providing timely assistance
troubleshooting issues
and ensuring a high-quality customer experience
and resolve complex customer issues within Greenhouse
driving issues to resolution and escalating strategically when needed
Provide guidance to customers on product setup
helping ensure successful implementation and adoption
Clearly explain product capabilities
and expected behaviors to set accurate expectations and build customer confidence
Act as a subject matter expert by identifying patterns in customer challenges and contributing recommendations for product
and documentation improvements
Continuously deepen product expertise and technical knowledge
and share insights to elevate team capability and support quality
Additional projects and responsibilities as business needs require
How You'll Work.
Team & Collaboration
Work with Customer Success, Product, and Engineering teams; Collaborate purposefully; Communicate with transparency and accountability
Communication Scope
Communicate clearly, concisely, and with a friendly tone; Excellent written and verbal communication skill with the ability to convey complex information to technical and non-technical audiences
Applying for this Technical Support Specialist role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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