Geotab
IoT and connected transportation
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Technical Support Specialist at Geotab. Skills: Technical Support, Troubleshooting, Customer Service, Hardware/Software Issues. Provide expert technical assistance. Diagnose and resolve complex hardware and software issues”
What You'll Achieve.
Deliver results; Achieve compliance to regulatory changes; Improve productivity; Optimize fleets; Enhance driver safety; Deliver successful resolution to all customer complaints
Industry & Context.
Proven problem-solving abilities; Analytical and problem-solving skills
Ability to work any schedule in a 24/7 environment, Reliable internet connection with at least 50mb DL/10mb UL when working from home
What They're Looking For.
Must Have
1-3 years of experience in a customer service or technical support capacity, 1-3 years of experience troubleshooting technical hardware and/or software issues, Expert-level Excel skills including creation of pivot tables and reports, Comfort speaking with customers by telephone, email, and chat, analytical and problem-solving skills, excellent verbal and written communication, interpersonal and relationship-building skills, Highly organized with the ability to manage multiple tasks and projects simultaneously, Must stay current with technology and have the flexibility to adapt to growing market demands, Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays
Nice to Have
Experience working within a technical or engineering organization is an asset, Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued, Working knowledge of data warehouses such as Google BigQuery highly valued
What You'll Do.
Provide expert technical assistance
Diagnose and resolve complex hardware and software issues
Troubleshoot and resolve technical issues
Provide comprehensive support for Geotab and partner products
Ensure customer satisfaction
Handle support cases from initial contact through resolution
Maintain detailed documentation
Contribute to 24/7 support operations
Work closely with customers
and internal technical teams
Escalate complex issues
Collaborate on solutions
sales representatives
Provide technical expertise on database setup
network communications
and product implementation
Diagnose and resolve technical hardware and software issues involving connectivity
and platform inquiries
Coordinate with internal departments on the return and exchange process for Geotab devices and accessories
Deliver successful resolution to all customer complaints
Escalate critical concerns to management
Preserve the confidentiality and security of customer data and information
Support Geotab global strategic initiatives
How You'll Work.
Team & Collaboration
Work closely with customers, partners, and internal technical teams; Collaborate on solutions for cameras, keyless systems, and other integrated technologies; Engage with all levels of the organization
Communication Scope
Excellent verbal and written communication; Ability to explain technical concepts clearly
Process & Methodology
Manage multiple tasks and projects simultaneously
Full Job Description
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies. If you love technology, and are keen to join an industry leader - we would love to hear from
Applying for this Technical Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Geotab?
Real rants from real employees. Read before you apply.