Geotab
IoT
TechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Technical Support Specialist at Geotab. Skills: Technical support, Problem resolution, Customer service. Diagnose technical issues. Provide support for hardware issues”
What You'll Achieve.
Provide successful resolution to all customer complaints
Industry & Context.
Diagnose technical issues; Resolve technical issues; Troubleshooting
Flexible schedule, Work in 24/7/365 operation, Work days, evenings, nights, weekends, holidays
What They're Looking For.
Must Have
1-3 years customer service/support, Troubleshoot technical issues, Post-Secondary Diploma/Degree in Engineering, Computer Science, or related, Working knowledge of SQL, Python, C#, or JavaScript, Working knowledge of Google Big Query, Expert level Excel skills, Technical competence in Google Suite, Excellent verbal communication skills, Excellent written communication skills, Professional-level communication in French
Nice to Have
Located near Madrid office
What You'll Do.
Diagnose technical issues
Provide support for hardware issues
Provide support for software issues
Work with sales representatives
Work with internal teams
Provide technical expertise on database setup
Provide technical expertise on user management
Provide technical expertise on rules and reporting
Provide technical expertise on device errors
Provide technical expertise on network communications
Provide technical expertise on portal configuration
Provide technical expertise on product implementation
Troubleshoot Geotab hardware
Troubleshoot Geotab software applications
Coordinate return/exchange process
Diagnose technical hardware issues
Resolve technical hardware issues
Diagnose technical software issues
Resolve technical software issues
Manage product service training
Develop product service training
Deliver product service training
Provide resolution to customer complaints
Report escalating concerns to management
Report severe issues to management
Preserve confidentiality of customer data
Preserve security of customer data
Support global strategic initiatives
How You'll Work.
Team & Collaboration
Work with partners; Work with customers; Work with sales representatives; Work with internal teams
Communication Scope
Verbal communication; Written communication; Telephone communication; Email communication; Chat communication
Full Job Description
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab. The successful candidate must be located, ideally near our Madrid office and be able to clearly read, write, and communicate in English and French. If you love technology, and are keen to join an industry leader — we would love
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